Question: Why is not online ordering available at my local store?
Answer: Not all stores have the ability to connect to online ordering at this stage, however we are working to have them all connected as quickly as possible.
Question: Why does Oishi charge a THB 40 deliver fee?
Answer: For meal delivery, the delivery fee will cover the cost of gas or other transportation costs. We reserve the right to charge a delivery fee based on the distance. Placing orders over the phone (1773) and through our online ordering platform, the same rate is applied.
- Distance: 0.1-3 km: THB 40 / order
- Distance: 3.01-7 km: THB 60 / order
Question: Why won’t system accept my address?
Answer: We try our best to keep our address listings up to date, however some streets are listed in various formats making this hard to do. We also have a limited delivery area to ensure we deliver to our customers the freshest possible food. If your address is not accepted you can call 1773 to contact our customer support.
Question: Will I still receive my order if I didn’t get my confirmation number?
Answer: Unfortunately, no, the confirmation number is your confirmation that your order has been processed through your selected store. If you do not get a confirmation number back you should ring our Customer Service Hotline on 1773.
Question: How will I know that my credit card details will be kept secure?
Question: What number should I call if I can't make the website work?
Answer: If you are having troubles with ordering through the website please call our Customer Service Hotline on 1773.